Privacy Policy

Last updated: 21 July 2026

This policy explains what information CleanApp Go collects through its mobile app and this website, why we collect it, and who we share it with. We do not sell personal data.

1. Information we collect

• Account & profile: phone number (via phone sign-in), display name, profile photo, and role (customer or cleaner).
• Booking data: service address, scheduled times, notes, chat messages between customer and cleaner, ratings and reviews.
• Location: the address you enter for a booking, resolved to map coordinates for the cleaner's use (via geocoding and place-lookup services).
• Payment metadata: booking amount, currency, and payment status/reference. We do not receive or store your card number, CVV, or mobile money PIN. Those are entered directly with our payment processors.
• Device & usage data: push-notification tokens, crash reports, and basic app-usage analytics.

2. How we use it

• To operate bookings: matching customers with cleaners, scheduling, in-app chat, and notifications.
• To process payments through our payment partners and reconcile them against the correct booking.
• To review and approve cleaner profiles and service offerings.
• To investigate disputes, prevent fraud, and enforce our Terms of Service.
• To diagnose crashes and improve reliability.

3. Who we share it with

We share the minimum information necessary with:

• Payment gateways: Paystack and ExpressPay, to process your payment for a completed booking. They receive your name, email/phone, the booking amount, and currency.
• Infrastructure providers: Google Firebase (authentication, database, file storage, push notifications, crash reporting, and analytics), which hosts CleanApp Go's backend.
• The other party on your booking: a customer and their matched cleaner can see each other's name, phone number, and booking details necessary to complete the job.

We do not share your data with advertisers, and we do not sell personal data to anyone.

4. Data retention

We retain booking, payment, and account records for as long as your account is active and for a reasonable period afterward to meet accounting, tax, and dispute-resolution obligations. You can request deletion of your account as described below.

5. Your rights

You can review and update your profile information from within the app at any time. To request a copy of your data or ask us to delete your account, contact us at hello@cleanappgo.com. We may need to retain some records (such as completed payment history) where required by law.

6. Children

CleanApp Go is not directed at children and is not intended for use by anyone under 18.

7. Changes to this policy

We may update this policy as the app evolves. Material changes will be reflected here with an updated "last updated" date.

8. Contact

Privacy questions or requests can be sent to hello@cleanappgo.com.

Registered business name, address and data-protection contact to be added here once finalized.