Terms of Service

Last updated: 21 July 2026 · Applies to the CleanApp Go mobile app and this website

This page expands on the in-app Terms & Conditions every CleanApp Go user agrees to at sign-up. If you're reviewing this as part of a payment provider or partner integration, the sections on Bookings, pricing & payments and Liability are the most relevant.

1. About CleanApp Go

CleanApp Go ("we", "us", "the platform") is a marketplace operated to help customers in Accra, Ghana discover and book cleaning services provided by independent cleaners. We are not a cleaning company: cleaners listed on CleanApp Go are independent service providers, not our employees.

2. Accounts & access

You must create an account to book or offer services. You are responsible for the accuracy of the information you provide and for keeping your account credentials secure. You must be able to enter a legally binding agreement to use CleanApp Go.

3. Bookings, pricing & payments

Each booking locks in a price, currency (Ghanaian Cedi, GHS) and platform commission at the time it's created, based on the cleaner's published service offering. This breakdown is shown to you before you confirm a booking.

Payment opens only once a booking's status is marked completed by the cleaner, so you are not charged in advance of the work being done. Payments are processed through our accredited third-party payment gateways (currently Paystack and ExpressPay); CleanApp Go does not collect or store your full card number, mobile money PIN, or other payment credentials.

Bookings can be rescheduled or cancelled subject to the cancellation rules described in our Refund & Cancellation Policy.

4. Cleaner responsibilities

Cleaners must provide services professionally, communicate clearly with customers, and comply with applicable local laws and safety requirements. CleanApp Go may suspend or remove a cleaner's approval for policy violations, safety concerns, or repeated customer complaints.

5. Customer responsibilities

Customers must provide an accurate service address and any access instructions the cleaner needs, and must ensure a safe working environment for the cleaner on-site.

6. Cancellations & disputes

If something goes wrong with a booking, you can open a dispute directly from the booking screen in the app. We may investigate and take appropriate action, including cancelling a booking, reassigning a cleaner, or processing a refund through the original payment provider. See our Refund & Cancellation Policy for timelines.

7. Privacy

We collect information such as your phone number, booking and address details, and in-app notifications in order to operate the service. We do not sell your personal data. Full details are in our Privacy Policy.

8. Liability

CleanApp Go provides the platform "as is." To the maximum extent permitted by law, CleanApp Go is not liable for indirect or consequential damages arising from use of the platform. The quality of work performed and any on-site outcomes remain the responsibility of the customer and cleaner involved in that booking.

9. Changes to these terms

We may update these terms from time to time. Continued use of CleanApp Go after an update means you accept the revised terms. Material changes will be reflected in the app's Terms & Conditions screen and on this page.

10. Contact

Questions about these terms can be sent to hello@cleanappgo.com.

Registered business name, address and registration number to be added here once finalized.